Crypto FAQ
Unlock actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security comes first. Jiskra Gainex employs bank-grade encryption, two-factor authentication (2FA), and cold storage for your digital assets. We adhere to stringent financial regulations in Česká republika and undergo regular independent audits. Client funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Practice risk-free with a demo using virtual funds
- Automated tools that handle the heavy lifting for you
- Start with a modest amount (from just ) and learn as you trade!
Withdrawals to bank cards are usually processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are generally completed in under 30 minutes. Processing times may vary based on your bank and verification status.
Our revenue comes from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden costs - you will always see the exact transaction amount before confirming.
Yes! Jiskra Gainex is available in most countries worldwide—over 98 and growing. During registration, select your country to confirm availability and view local payment options. We comply with all applicable local laws to keep your trading safe and legal.
- AI-powered recommendations - Receive tailored coin picks matched to your risk profile
- Ready-made portfolios - Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
We offer 24/7 support via live chat and email at info@jiskra-gainex.com. For urgent issues, our average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA, and CySEC
- Independent firms conduct regular audits
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Secure
- Bank-grade security (the same level as your online banking)
- 95% of assets are held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - no fees)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support, reach out to us and we’ll work to resolve them.
Support Hours
Our customer support team is available 24/7 without interruption. In the rare event that immediate assistance isn’t available, rest assured our support specialists will respond to your request as quickly as possible.
